Quality Marks

In addition to providing services for Deaf people in their first language, we are committed to helping mainstream services to become more accessible to Deaf people.
We have developed a range of quality marks to support mainstream services to be more accessible to Deaf people and to enable these organisations to celebrate and showcase their work.

Currently we have four quality marks covering:

Law

Our Deaf Law Quality Mark encourages legal services providers to improve their awareness of needs and communication preferences of Deaf people.

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Hotel and Leisure Industry

Our Hotel Quality Mark is a national voluntary scheme that recognises and awards commitment to ensuring that the hospitality industry is accessible to Deaf people.

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Prisons

Deaf prisoners are a particularly vulnerable section of the population that the UK justice system often fails to protect; we want to see the principle of equal treatment applied to Deaf prisoners.
To support the prison service to become more accessible and comply with legislation to improve the quality of support that a deaf prisoner receives (both from the prison service and other service providers to the prison service) we have created a quality mark that that ensures and evidences that prisons are meeting their obligations to deaf prisoners in their custody. For more details click here

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Care providers

Deaf-Aware Care, a Care Quality Mark for Older Deaf People was introduced to support and encourage care providers across England to develop their services to be more accessible to older Deaf people. For more details click here.

To find out more about our Quality Marks – or how to become a RAD accredited ‘Deaf Aware’ service provider, please contact info@royaldeaf.org.uk

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Case Study

Deaf-Aware Care Quality Mark

One of the first Deaf-Aware Care quality marks was awarded to Marlborough Court Care Home in Thamesmead, London. The manager Maggie Candy embraced the concept and worked hard with her team to make the service offered at Marlborough Court accessible to Deaf people. The home is now one of the few homes in England to be rated as ‘Outstanding’ by the Care Quality Commission.

Maggie says, “We could see our service wasn’t accessible to Deaf people; we made some changes to the way we work and to our environment, made links with the local Deaf community and provided Deaf Awareness training to our staff. I believe achieving the quality mark was one of the many things which helped our home to be rated outstanding. We are proud to work with RAD on this important in initiative.”