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We value feedback from all our customers on all aspects of our service; from using our booking service to your experience of using your Communication Professional (CP). Your feedback is used to continually monitor the quality of the services we provide and, where necessary, make improvements.

Here is a selection of some of the comments that we have received recently:

… from Deaf users of our service

Your interpreter is brilliant and lovely woman. She made me feeling comfortable with her chat. Very welcome. She is helpful and make me relax. Lovely.

… from those who book our service

Just writing to say thank you for organising your interpreter to come and work with us at such short notice. She was really good. The meeting was a bit more tense than expected and she did a brilliant job.

You arranged for a BSL Interpreter for me and I have some positive feedback from the organiser, who said that the interpreter was very good and that they would especially like to thank him for joining in the percussion workshop; the team felt brilliantly supported.

Having worked happily with RAD interpreters in the past, you were my first choice of agency to approach for a Colchester meeting.

Thank you for all of your help. The service you have provided is excellent and I will recommend.

Thank you so much for all of your support. It has been a real pleasure corresponding with you.

…from a freelance interpreter

Your co-ordinating team are far superior to any other agency. You are great at getting back to people and chasing preparatory information for assignments as quickly as possible.

We have 3 feedback forms available for download:

1. User feedback form. This form is aimed at the end users of our service, d/Deaf and hearing.
A Large-print user feedback form is also available.

2. Referrer feedback form. This form is aimed at the person who made the booking on behalf of the end users.

3. Freelance Communication Professional feedback form. This form is for our freelance CPs to let us know about their experience of working with us.

All of our feedback forms are written in Word format and are available for download. There are a number of ways in which the completed forms can be returned to us:

(a)Post to our freepost address – you do not need a stamp, we will pay for the postage

FREEPOST RRBK-GRLG-AGEZ
Royal Association for Deaf People
Century House South
Riverside Office Centre
North Station Road
Colchester
Essex
CO3 8PH

(b) Attach the completed word document to an email and send it to feedback@royaldeaf.org.uk

(c) Fax the completed form to 0845 688 2627