Who We Are


What we do

Our services are tailored to meet the specific needs of individuals, families and groups.

Through a variety of activities and services children can build friendships and develop new skills in a safe environment; using their preferred communication.

We support integration into mainstream facilities/services through the provision of communication support – offering Deaf awareness to other organisations; supporting them to become inclusive.

We deliver tailored support in schools; including one-to-one support for children who are disengaged and at risk of becoming excluded and/or Not in Employment, Education or Training (NEET).

We also provide independent advocacy for children and one-to-one support, advice and guidance to parents both D/deaf and hearing. Parents with newly diagnosed D/deaf children can be particularly isolated, and uncertain. Our skilled, experienced staff can ensure parents are supported to make informed choices. Deaf parents can receive information and support through our adult advocacy and advice services, social opportunities, informative workshops and activities

Who we are

We are dedicated to supporting families holistically; many of us have personal experience of D/deafness or D/deafness within the family unit. At some events and activities we are supported by volunteers who are all enhanced DBS checked. Click here to find out how to volunteer with us.

Everyone in our Children and Families team; staff and volunteers are either D/deaf themselves or fluent in British Sign Language (BSL). We are skilled at matching the varying communication needs of D/deaf children and parents who use sign language or other methods of visual/oral communication.

We have robust core training for our team including; Induction, Supervision, Safeguarding, Information, Advice and Guidance (IAG), Safe Handling, First Aid and tailored Continuous Professional Development (CPD) that enables people to achieve their full potential and meet the specific needs of the service. We ensure we are up to date with current working practices and legislation (and how this impacts on our service) through our involvement in various partnerships and stakeholder groups.