Who We Are


What we do

We respect the wishes, aspirations and needs of the people we support, ensuring we provide a fully person-centred service to Deaf people with additional support needs such as:

  • Learning Disabilities
  • Autism
  • Mental Health
  • Physical Disabilities
  • Deaf/Blind
  • Older people

Our staff work with individuals and professionals to build a support package that really works, it can include:

  • Action plans to support the development of independent travel skills
  • Help with shopping
  • Household skills
  • Healthy eating
  • Budgeting
  • Understanding and dealing with correspondence
  • Paying bills
  • Attending appointments
  • Developing social netjworks
  • Personal care

This is not an exhaustive list. Our service is tailored to meet the individual needs of everyone we work with.

Choice and control is at the heart of everything we do; from support planning to the day to day delivery of our service. This may include supporting people to manage positive risk taking and informal advocacy where appropriate. In situations where this may not be appropriate we are able to refer to RAD’s other teams such as our Information, Advice and Guidance (IAG), Advocacy, Employment or Children, Family, Youth and Transition teams.

Our Community Support Service team also provides additional services such as:

  • Groups (Self-expression, Self-advocacy, Life skills, Healthy living, Mental health drop-ins, Makaton)
  • Hearing assessments
  • Informative workshops
  • Makaton training
  • Support for Deaf people who care for others- Deaf Carers
  • Deaf Aware Care Quality Mark

Who are we?

We are a multi-lingual team who are either Deaf native BSL (British Sign Language) users or fluent in BSL. We take great care to ensure communication matches the individual needs of the people we support. We are skilled in using total communication techniques such as BSL, Sign Supported English (SSE), Makaton (signs, symbols and photos), Deaf/blind manual and objects of reference.

Committed to providing the highest quality care and support, everyone in our team has signed up to the Skills for Care Social Care Commitment and we include these values within our recruitment process.

Our team receives robust core training, including Induction, Supervision, Diploma in Health and Social Care (levels 2 and 3), Mental Capacity Act 2005, Safeguarding, First Aid and BSL. Where required we also have moving and handling and personal care training and other specialisms where required. As part of our induction everyone in our team achieves the Care Certificate prior to commencing their full role. We also have a Continuous Professional Development (CPD) programme supporting all of our team members to develop to their full potential. Some of our team have specialist knowledge and act as champions; providing support and guidance to other team members (eg, autism champion). We encourage all our team members to sign up to the Dementia Pledge.