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We offer independent, qualified advocacy support across a range of issues.

Advocates ensure your voice is heard. An advocate is someone who provides advocacy support when you need it. The service is free, independent and confidential.

An advocate will spend time finding out and understanding your views, wishes and aspirations. You can contact your advocate via webcam or meet them in person locally to you.

They can support you to access the information you need to make choices, but they do not provide advice.

There are many ways advocacy can support you:

• Making a complaint about any NHS service, which you are unhappy with. This includes dentists, GP’s, walk-in services and hospitals. (IHCA- Independent Health Complaints Advocacy).
• Supporting you to be involved in decisions made about your care and support. (ICAA- Care Act advocacy).
• Understanding your rights under the Mental Health Act (IMHA-Independent Mental Health Advocacy).
• Working with parents during custodial or safeguarding proceedings (Parental Advocacy).

If you, or a person you know, lives in Stoke-on-Trent and requires assistance with any of the above, please contact us:
Voice Phone: 0300 688 2525
Text Phone: 0300 688 2527
SMS: 07749 965 727

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